Prescription policy

Certain veterinary medicines can only be supplied against a valid prescription issued by a veterinarian registered to practise in Pakistan. On this site those products are marked Rx.

What counts as a valid prescription

• Issued by a registered veterinarian, naming them and their registration number
• Identifies the animal or group of animals it was written for
• Names the product, strength, dose and duration of treatment
• Is dated, and is not more than six months old

How the process works

1. Add the Rx product to your basket as normal.
2. Upload a photograph or scan of the prescription at checkout, or from your account beforehand.
3. Our pharmacist reviews it. This usually takes a few working hours during opening times.
4. If it is approved, your order is confirmed and dispatched. An approved prescription stays valid on your account for six months, so repeat purchases of the same product do not need a fresh upload.
5. If it cannot be accepted, we contact you with the reason and cancel the order. Nothing is charged, because payment is on delivery.

Why we may reject a prescription

The image is unreadable; the prescription is expired; the product or dose does not match what was prescribed; the prescriber's registration cannot be verified; or the quantity ordered substantially exceeds the course prescribed.

What we will not do

We do not supply prescription-only medicines without a prescription, whatever the circumstances. We do not backdate, amend or reissue prescriptions. If you do not have one, book a consultation with one of our veterinarians.

Withdrawal periods

Where a medicine has a withdrawal period for meat, milk or eggs, it is shown on the product page and printed on the dispensing label. Observing it is a legal and food-safety obligation. If you are unsure, ask before you treat, not after.